Sales , Refund, Return and Shipping Policy

1. Custom and Bespoke Orders
Every custom hat, fascinator, and headpiece is handcrafted to your unique specifications. Because these items are made-to-order and tailored specifically for you, all sales are final.
• We do not offer refunds, returns, or exchanges for "change of heart" or event cancellations.
• Please ensure all measurements and design details provided during your consultation are accurate before production begins.

2. Ready-to-Wear Collections
For pieces purchased directly from our seasonal or ready-to-wear collections, we are unable to accept returns or exchanges. This policy ensures that every client receives a brand-new, unworn, and pristine accessory.

3. Quality Assurance
We hand-inspect every item before it leaves our studio to ensure it meets our high standards of quality and design.
• Damaged Items: In the rare event that your item arrives damaged due to shipping, please contact us at [Your Email] within 48 hours of delivery with photos of the packaging and the product.
• Fit & Adjustments: While we cannot offer returns, we want you to love your piece. If you have concerns about the fit of your hat upon arrival, please reach out to discuss potential adjustment options (additional fees may apply).

4. Shipping and Handling
Please note that shipping costs are non-refundable. We recommend using a tracked and insured shipping method for all custom deliveries to protect your investment.ffer a wide selection of trendy and stylish accessories, from elegant scarves to bold statement earrings. Browse our collection today and discover the perfect accessory to elevate your look.